Introduction
Metal Cloud is committed to transparent and secure handling of all personal data on our network. Since our inception, Metal Cloud has been committed to upholding and adhering to the strictest data privacy and protection standards across the world, including HIPAA, GDPR, and other applicable data protection regulations.
This Privacy Policy describes our collection, use, and disclosure of personal information when you use our cloud infrastructure services, visit our website, or interact with us. For the purposes of applicable data protection law, Metal Cloud is the controller of any personal data collected from you on our website, through our services, or otherwise in the course of conducting our business.
Information We Collect
Account Information
When you create an account with Metal Cloud, we collect information such as your name, email address, billing address, and payment information. This information is necessary to provide our services and communicate with you about your account.
Service Usage Data
We collect technical information about how you use our services, including:
- Server deployment and usage metrics
- API access logs and usage patterns
- Network traffic and performance data
- Billing and payment history
Website Analytics
We use analytics tools to understand how visitors interact with our website. This includes information such as your IP address, browser type, pages visited, and time spent on our site. We use this information to improve our website and services.
Communications
When you contact our support team or communicate with us through email, chat, or other channels, we may retain these communications to provide better service and support.
How We Use Your Information
Metal Cloud's collection of personal data is limited to only include the information required to provide our services and communicate with you. We use your information for the following purposes:
- Providing and maintaining our cloud infrastructure services
- Processing payments and managing billing
- Communicating with you about your account and services
- Providing technical support and customer service
- Improving our services and developing new features
- Complying with legal obligations and protecting our rights
- Preventing fraud and ensuring security of our platform
Your Content and Data
User content data, such as data stored on your servers, websites, or online services built on Metal Cloud's infrastructure, are not covered by this policy beyond what's necessary to provide our services. Metal Cloud serves solely as a data processor (service provider) for your content.
We do not claim any rights to, use, access, allow access to, or share your content, other than as may be required by law or for security purposes. You retain full ownership and control of your data and content stored on our infrastructure.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, data center partners, and analytics providers. These providers are contractually obligated to protect your information.
Legal Requirements
We may disclose information when required by law, such as:
- In response to valid legal processes (subpoenas, court orders, etc.)
- To protect the rights, property, or safety of Metal Cloud, our users, or others
- To investigate and prevent fraud, security breaches, or illegal activities
- To comply with applicable laws and regulations
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.
Data Security
Security is at the heart of our mission. We employ industry-standard security measures to protect your personal information and data, including:
- Encryption of data in transit and at rest
- Advanced DDoS protection and network security
- Regular security audits and monitoring
- Access controls and authentication systems
- SOC 2 compliance and security frameworks
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. These include:
- Essential Cookies: Necessary for website functionality and security
- Analytics Cookies: Help us understand website usage and improve our services
- Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness
You can control cookie preferences through your browser settings, though some features may not function properly if you disable certain cookies.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information under certain circumstances
- Portability: Request transfer of your data to another service provider
- Objection: Object to certain processing of your personal information
- Consent Withdrawal: Withdraw consent where processing is based on consent
International Data Transfers
With our global infrastructure spanning 32 data centers across 6 continents, your data may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions where applicable.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and, where appropriate, through other communication channels.